Orders FAQ

Can I change my delivery details after I have placed an order?
Unfortunately, you’re unable to change the delivery address of an order once it’s confirmed. Chat with us if you need any further clarification and creat...
Fri, 1 Jun, 2018 at 7:16 PM
How do I know the status of my order?
Once you’ve placed an order, you’ll be notified as your order progresses. To check the status of your product, log in to your Ftrina account and click on t...
Fri, 1 Jun, 2018 at 7:25 PM
Can I add more items to my order and still receive it at the same time?
Once the order is placed you can’t add additional items to it but you can start a new order.
Fri, 1 Jun, 2018 at 7:24 PM
Is there a minimum order value?
Not when you order with Ftrina.
Fri, 1 Jun, 2018 at 7:26 PM
Can multiple items be combined into one shipment?
If your items from the same seller, it is possible for them to be delivered in one shipment. If your items are coming from different sellers, they might be...
Fri, 1 Jun, 2018 at 7:28 PM
How do I know when my order is accepted?
As soon as you place an order online, you will receive an email confirmation along with Tracking code, which will consist of your order details and order nu...
Fri, 1 Jun, 2018 at 7:29 PM
Are all the products brand new?
Yes. All the products that are listed on Ftrina are brand new and authentic. Happy shopping!
Fri, 1 Jun, 2018 at 7:30 PM
I don't see any orders, why?
To view your orders, please check if you’ve logged in to your Ftrina profile. If you check out your order with no profile, you will get all your order info...
Fri, 1 Jun, 2018 at 7:33 PM
I haven't received the order confirmation email yet. Can you re-send it to me?
Re-sending the order confirmation email is not an active function at the moment. Please follow the below steps to check if you got your confirmation ema...
Fri, 1 Jun, 2018 at 7:35 PM
What should I do if I have a problem with my ordered item?
Chat with us should you face any problem with the product you’ve purchased by creating New Ticket
Fri, 1 Jun, 2018 at 7:36 PM