Getting Started

How long does it take to process my order?
It should take us about 24 hours to verify your order during weekdays.
Fri, 1 Jun, 2018 at 9:42 PM
How do I see product specifications?
Search for the product of your interest and click on it to view the product page. Scroll down the page to find the ‘Specification’ tab or click on the flo...
Fri, 1 Jun, 2018 at 12:55 AM
What can I see items in my cart?
Your cart will consist of the products that you added by clicking on the 'ADD TO CART' button. You have the option to view your cart by clicking...
Fri, 1 Jun, 2018 at 1:45 AM
How do I remove items from my cart?
You can view your shopping cart by clicking on the ‘CART ICON’ on the top right corner of your web page.  On each item in the cart, you will see the ‘Remo...
Fri, 1 Jun, 2018 at 12:58 AM
How do I see product reviews?
Search for the product of your interest and click on it to view the product page. Scroll down the page to find the ‘Reviews’ tab or click on the floating ...
Fri, 1 Jun, 2018 at 12:59 AM
How do I return an item(s)?
Ftrina gives you the option to return purchased item(s)*. Any order that has been shipped, falls within the returnable categories and is within the 5 days’ ...
Fri, 1 Jun, 2018 at 1:04 AM
I didn't receive an item, what do I do?
Kindly contact our customer service crew and provide them with your order number, they will trace the item and update you.
Fri, 1 Jun, 2018 at 1:21 AM
Why are there different prices for the same product ?
The same product can be sold by different sellers. Sellers can list their offer against a product while keeping the price competitive. You are free to ...
Fri, 1 Jun, 2018 at 1:23 AM
How often do you update your stock?
Inventory is updated on a regular basis. If a product you want to purchase is out-of-stock, please get in touch with the store owner for the possibility o...
Fri, 1 Jun, 2018 at 1:35 AM